Our Terms of Service

Welcome to aigo! By using our website, placing an order, or interacting with us online, you agree to the following terms and conditions.
Please read them carefully.

The TL;DR

We’re a small UK brand called aigo, curating fun and rebellious kidswear from Korea. By using our site or placing an order, you agree to our terms.

We do our best to show everything accurately, but small variations may occur. You’re responsible for checking your order before you buy. We ship within the UK, and returns are allowed within 14 days. We don’t offer exchanges due to limited stock but instead ask you to return your items and order a different size.

Be kind, play fair, and don’t use our stuff without asking. Questions? Email us at hey@aigokids.com.

About Us

This website is operated by aigo (“we”, “us”, “our”), a UK-based business that sells curated kidswear imported from trusted suppliers in Korea.

Our registered address is 27A Bethune Road, London, N16 5DA. You can contact us at hey@aigokids.com.

Using This Website

By using our website and placing an order, you agree to these Terms and our Privacy Policy. We may update these terms from time to time.

Product Descriptions

We make every effort to display our products accurately, but:

  • Colours may vary depending on your screen.
  • As a small batch brand, slight differences in size or finish may occur.
  • If something is unclear, please contact us before purchasing.

More simply put

We try our best to show things clearly, but screen colours and small batch quirks can mean slight differences. If in doubt, email us.

Ordering

When you place an order, you agree that:

  • All information provided is accurate and complete
  • You are at least 18 years of age
  • You are responsible for reviewing your order before checkout

Prices & Payments

  • All prices are listed in GBP and include VAT (where applicable).
  • Payment is taken at checkout via secure third-party payment processors
  • We reserve the right to update prices at any time.

More simply put

Prices include tax. You pay at checkout using secure payment providers.

Shipping

  • We currently ship within the UK only
  • Shipping costs are calculated at checkout based on size, weight, and destination
  • If your order requires extra postage (e.g., due to size or weight), we’ll contact you before dispatch
  • We dispatch orders on Mondays and Fridays
  • Delivery usually takes 2–5 working days after dispatch

More simply put

We ship UK-only. You’ll see the cost at checkout. We send parcels out on Mondays and Fridays.

Returns & Refunds

Please see our full Returns Policy for detailed information. In short:

  • You must notify us within 14 days of delivery if you wish to return an item
  • After approval, you have 14 more days to send it back
  • We’ll cover return shipping for faulty or incorrect items only
  • All returns must meet our return conditions

More simply put

Changed your mind? Let us know within 14 days. Faulty item? We’ll cover the return postage.

Exchanges

Due to limited stock, we do not offer direct exchanges. If you’d like a different size or item, return the original and place a new order.

Product Availability

All items are subject to availability. We may occasionally need to cancel an order if an item is no longer in stock.

Intellectual Property

All content on this website, including images, text, logos, and designs, are the property of aigo and may not be copied or used without written permission.

More simply put

Don’t copy our stuff. Ask us first.

Limitation of Liability

We are not liable for:

  • Delays due to incorrect shipping information
  • Losses caused by third-party delivery services
  • Any indirect or consequential damages

More simply put

We can’t take responsibility for delivery issues or problems caused by third parties.

User Conduct

We want aigo to be a positive, respectful space for everyone. By using our website, you agree to use it in a lawful and responsible way. Specifically, you agree not to:

  • Break any local, national, or international law;
  • Post or transmit anything unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
  • Upload or share content that contains viruses, malware, or anything designed to disrupt or damage the site or its users;
  • Impersonate anyone or misrepresent your relationship with a person or entity;
  • Interfere with the operation of the website or anyone else’s use of it;
  • Harvest or collect data about other users without their consent;
  • Use the site for unsolicited advertising, spam, pyramid schemes, or any other unauthorised commercial activity.

We reserve the right to suspend or block access to users who breach these terms, and to take appropriate legal action where necessary.

More simply put

Play nice. Don’t break the law, post anything nasty, or mess with our site or users.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

Product Information & Supplier Disclaimer

We do our best to ensure that all product descriptions, images, and measurements on our website are as accurate as possible. However, due to the nature of sourcing from independent suppliers, especially overseas, there may be slight variations in color, sizing, or texture from time to time.

All products sold on aigo are curated and stocked by us. While we work closely with trusted suppliers, we assume full responsibility for all customer service, shipping, and returns. Our suppliers are not directly responsible for transactions made through this website.

These minor differences will not be considered faults and do not qualify an item as defective.

More simply put

We quality-check everything ourselves. Minor differences are normal and not considered faults.

 

© aigo. All rights reserved.